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How We Handle Your Information

We collect only what we need to run your account, process bKash, Nagad and Rocket payments, and keep the platform secure. This policy explains what we gather, how we use it, and the choices you have around your data.

Account registration detailsPayment transaction recordsDevice and session dataSupport conversation historyCookie preferences
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K Baje How We Handle Your Information
DATA PRACTICES

How We Protect Your Information

We use encryption, secure servers, and access controls to keep your account and payment data safe. Your bKash, Nagad and Rocket transactions are processed through secure payment gateways, and we do not store your full wallet PIN or card details. Here's how we handle the main privacy areas on the platform.

Data Collection

We collect account registration details, payment transaction records, device data, and support conversation history. This information lets us verify your identity, process deposits and withdrawals, deliver the games you play, and respond to support requests.

Cookie Usage

We use cookies to keep you logged in, remember language and currency preferences, and analyse site performance. You can manage cookie settings in your browser or through the cookie banner when you first visit.

Account Security

Your password is hashed and stored securely. We recommend enabling two-factor authentication and never sharing your login details. If you notice unusual account activity, contact support immediately. We log session data to detect and prevent unauthorised access attempts.

Data Retention

We keep your account data as long as your account is active. After you close your account, we retain transaction records and identity verification documents for the period required by financial regulations, then delete or anonymise the rest.

PRIVACY QUESTIONS

Contact Us About Your Data

If you have questions about how we handle your data, want to request a copy of your information, or need to update account details, our support team is here. Reach us through live chat for immediate help, send an email for detailed requests, or browse the help centre for common data and privacy questions.

Live Chat Open the chat icon in the bottom corner. Ask about data access, deletion requests, or privacy settings. The team responds in minutes and can guide you through account data options or log a formal request.
Email Support Send detailed privacy requests to our support email. Include your account username and the specific information you need. We respond within one business day with next steps or the data you requested, subject to verification.
Help Centre Browse privacy and data articles in the help centre. Find answers on account security, cookie settings, marketing opt-outs, and how to request data deletion. Most common questions are covered with step-by-step guides.

Privacy Policy Questions

We collect your name, email, phone number, date of birth, and payment details when you register. We also track device data, session logs, and game activity to run the platform and prevent fraud. Support conversations are saved to help resolve issues.

We process payment data to complete deposits and withdrawals. Your wallet PIN and full account details are handled by the payment gateway, not stored on our servers. We keep transaction records to verify payments, resolve disputes, and meet financial reporting requirements.

Yes. Contact support through live chat or email and request a copy of your account data. We will verify your identity and send a report with your registration details, transaction history, and any other data we store. The process typically takes one to two business days.

Open a support ticket or send an email requesting account closure. We will close your account and delete most personal data. Transaction records and identity verification documents are retained for the minimum period required by law, then deleted or anonymised. Marketing opt-outs are immediate.

We share data only with payment processors, game providers, and service partners who help run the platform. These partners are bound by confidentiality agreements and use your data only for the services they provide. We do not sell your information to advertisers or third-party marketers.

Click the unsubscribe link at the bottom of any marketing email, or update your communication preferences in account settings. The change takes effect immediately. You will still receive account-related messages like deposit confirmations and security alerts.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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