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Legal Framework for Your K Baje Account

Your account on K Baje operates under a clear set of terms that govern how we handle your data, your transactions through bKash, Nagad, or Rocket, and your access to our platform.

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K Baje Legal Framework for Your K Baje Account
DATA AND ACCOUNT SECURITY

How We Protect Your Account and Data

We take a straightforward approach to account security: your personal data is stored with encryption at rest, your login sessions use OTP verification tied to your registered mobile number, and we do not share your payment details — bKash number, Nagad account, Rocket wallet — with third parties outside of what is needed to process your transactions. Cookie data collected during your sessions is used to keep you logged in and to remember your account preferences; it is not sold. If you want to see what data we hold on you, request a data export through our support email.

OTP Login Verification

Every login triggers an OTP to your registered mobile number. If you did not request it, contact support immediately — we can lock your account within minutes.

Encrypted Payment Data

Your bKash, Nagad, and Rocket details are handled through encrypted channels. We store only what is needed to verify your withdrawal account, not your full wallet credentials.

Cookie and Session Policy

Session cookies keep you logged in across your mobile browser. You can clear them anytime from your device browser settings without affecting your account data.

Data Request and Retention

You can request a copy of your account data or ask for deletion via support email. Some financial records have a mandatory retention window under applicable law — we explain which ones apply to your account.

REACH OUR LEGAL TEAM

Contact Us About Policy or Account Terms

If you have a question about how our terms apply to your account, how we store your data, or how to request a change to your personal information, our support team handles policy questions the same way it handles wallet issues — directly and without a queue of automated responses. You can reach us through live chat inside your account, by email, or via our Bangladesh support line. For data access and deletion requests, email is the most reliable path so there is a written record of your request and our response.

Live Account Chat Open your account on mobile or desktop, tap the chat icon, and connect with a support agent who can pull up your account terms and transaction history directly.
Email Support Send your policy or data request to our support address from the email registered to your account. We respond with a case reference so you can track progress.
Bangladesh Help Line Our Bangladesh support line is available for account and legal queries during local business hours. Check the Contact section of your account for the current number.

Your Legal and Policy Questions

These are the questions we actually get about our terms, data handling, and account rights — answered plainly so you do not need to dig through a 40-page PDF to find out where you stand.

Access to our platform depends on your local law and the regions we currently serve. You are responsible for confirming that using an account is lawful in your location before opening one.

We collect the information you provide during registration, your login and session activity, and transaction records tied to payments via bKash, Nagad, or Rocket. We do not collect data we do not need.

Send a request from the email address registered to your account to our support email. We will compile your data and respond with a download link or attached export within a reasonable timeframe.

Yes. Submit a deletion request through support email. Some financial transaction records must be retained under applicable law for a set period — we will confirm exactly which records are subject to that requirement.

Contact us immediately via live chat inside the app or by email. Our team can place a temporary lock on your account while we investigate, and we log all login attempts against your registered mobile OTP.

Your payment method details are removed from active use. Transaction history tied to those wallets is retained for the minimum period required under financial compliance rules, then deleted according to our data retention schedule.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.